Welcome to our Support site for Club Lime onLime memberships!

General Frequently asked Gym questions are here: General FAQ

Specific Frequently asked questions for onLime memberships are below:

What is so special about this membership?
Why can't I renew for more than 90 days?
My membership has expired, how soon do I have before I need to renew it without having to pay another joining fee?
Will I receive a renewal letter?
How will Club Lime contact me?
What payment methods do you accept?
I don't have a credit card - what can I do?
Can I join at one of the Club Lime locations?
Can I renew my membership at one of the Club Lime locations?
I'm having problems with the accessing the Account toolbox, what should I do?
I have an accounts enquiry, who should I contact?
Is my information safe?
What other terms and conditions of memberships should I be aware of?
I'd like to provide some feedback on the program, who do I send this too?



What is so special about this membership?

Club Lime onLime memberships are unique, in that you control your renewal period (minimum 7 days, maximum 90 days). There are no long term contracts or excessive cancellation fees.

Your membership is managed by you online, 24 hours a day via the onlime.net.au website.

Why can't I renew for more than 90 days?

The program has been developed to be as condition free as possible. Memberships that run for more than 3 months require a different level of administration that would affect the onLime program. You can renew as often as you like, and there is no administration cost per renewal.

My membership has expired, how soon do I have before I need to renew it without having to pay another joining fee?

Memberships will stay active for a period of 180 days after the last date of your renewal. What this means is that if your last membership expired 1st January 2009, then you will be able to login and renew without having to pay a joining fee for 180 days from that date.

If more than 180 days have passed, your membership will become inactive, and you will have to pay another joining fee.

Active means the membership is available to renew, and does not infer that you are able to access the facility if you have not paid for it via a renewal.

Will I receive a renewal letter?

Any correspondence you receive from us will either be electronic or via SMS. If your membership is due to expire, we will generally SMS you to remind you of this.

How will Club Lime contact me?

Generally we will contact you via SMS or email. On rare occasions we may contact you via post or telephone.

What payment methods do you accept?

We accept payments via all major credit cards including Mastercard, Visa, American Express and Diners Club. All payments are processed online via our secure credit card processing gateway.

We do not accept cash, EFTPOS or direct debit payment methods at the moment. This may change in the future.

I don't have a credit card - what can I do?

We suggest you purchase a prepaid credit card. These are available from all major Banks for a minimal fee (normally $5) and you simply re-charge the credit card with sufficient funds from your bank account, and then use it the same way you would use a normal credit card.

Can I join at one of the Club Lime locations?

At the present time you can only join Club Lime onLime memberships online. In the future, terminals may be available within Club Lime locations for signup.

If you do not have internet access then this membership level is probably not for you, as the entire membership process is an online service.

Some local libraries provide internet access also.

Can I renew my membership at one of the Club Lime locations?

No, you must renew your membership online via the the onLime account toolbox.

I'm having problems with the accessing the Account toolbox, what should I do?

Send us an email to info@onlime.net.au; or

Contact us using one of the other methods indicated on our Contact Us page.

We endeavour to respond to all enquiries within 2 working days.

I have an accounts enquiry, who should I contact?

Send us an email to info@onlime.net.au with full details of your enquiry.

We generally do not accept account enquiries online due to security reasons and the fact that we may need to retrieve records from storage to respond to your enquiry properly.

We endeavour to respond to all enquiries within 2 working days.

Is my information safe?

Yes, the onLime account toolbox is a secure/encrypted website so that all information presented and entered by you is encrypted between your web browser and our servers.

What other terms and conditions of memberships should I be aware of?

Please refer to the Membership Terms and Conditions page for full details of the membership terms.

The page is available by clicking here: http://www.onlime.net.au/terms.cfm

I'd like to provide some feedback on the program, who do I send this too?

We appreciate all feedback, both positive and otherwise on our products and services.

Please send all feedback via email to info@onlime.net.au, or via one of the Feedback forms located inside the health clubs.















































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Phone: 1300 11 LIME Email: info@onlime.net.au Fax: 02 6251 7666